Wait until the update process is complete before using it again.Do not initiate another update from second Poly device during update process.Do not use it for streaming media or for calls during update process.Disconnect it from all paired devices, including phones, tablets and computers.Find links to Hub Mobile on the Poly website >īefore updating the speakerphone, make sure you do the following: Plantronics Hub Downloadĭownload Hub Desktop from the Poly website >ĭownload Hub Mobile from the Google Play Store or Apple App Store. Hub is compatible with Poly/Plantronics Headsets, including the Voyager, Savi and Blackwire series, and Poly/Plantronics Speakerphones, including the Calisto series - as well as today’s speakerphone: Poly Sync 20.įollow the links to Hub Desktop and Hub Mobile below for full compatibility information. Learn more about Plantronics Hub on our blog: Plantronics Hub: Personalize Your Headset Experience > Plantronics Hub Compatibility You can customize settings, check status, manage sensor options and more for Poly headsets and speakerphones. Hub does much more than let you update firmware. Using the smartphone app, you can update firmware wirelessly - make sure your Wi-Fi signal is strong and stable. Update firmware for Poly Sync 20 Speakerphones using Plantronics Hub, a free application for Windows or macOS computers and Android or iOS smartphones. How to Update Firmware of Poly Sync 20 Smart Speakerphone Here’s a full breakdown of the Poly Sync 20 Smart Speakerphone series: PartĬheck out our blog: Meet Poly Sync 20 Smart Speakerphone: Portable Perfection > There are also versions with USB-A or USB-C Bluetooth dongles included to use the speakerphone wirelessly with a computer or laptop. Every model supports Bluetooth to connect with a smartphone or tablet. It’s available in standard UC or Microsoft Teams editions with either USB-A or USB-C connectivity via a USB cable that wraps around the speakerphone neatly when not in use. There are Microsoft Teams Certified models that have a dedicated Teams button - simple. And it works for almost any other softphone. Sync 20 is Zoom Certified, making it the perfect speakerphone for Zoom calls. It comes with a carrying case and an optional lanyard, so you can take it on the go without worrying about damaging it. Slim, modern and highly portable, Sync 20 is built to last: it’s IP64 rated against dust and water ingress. In fact, its battery is so powerful that you can use the USB charging port to charge your smartphone - it doubles as external battery. 20 hours of battery life means all-day performance. Use Sync 20 for more than just calls - the sound quality for music or movies will amaze you. In this blog, we’re going to cover how to upgrade Poly Sync 20 to the latest firmware version. The firmware can also take anywhere from 30 to 60 minutes to complete.Poly Sync 20 is a personal smart speakerphone with Bluetooth and USB connectivity, crystal-clear sound with professional noise cancellation, voice tracking microphones and more - wherever you need it. NOTE: During the firmware update you should not be on a call until the firmware is finished updating. In the Plantronics Hub tool Select the Notifications tab and then click on Check for Updates, if there are any updates that need to be applied to your headset it will automatically start updating your headset. How to check if your Plantronics headset needs firmware updates The click on the Plantronics Hub to launch the tool. To locate the installed Plantronics Hub software click on the Windows icon and search for Plantronics Hub Once the software is installed you can then close out of the Software Center window. Then locate the Plantronics Hub and click on it and then click Install ( See pictures below for more information) How to download the Planctocis hub for your Windows machineĬlick on the Windows icon which is located on the bottom right of your taskbar, then click on the Software Center square tile, which will open up the Software Center window. Device-level call control with call answer/end, mute, and volume adjust.Note: This software will only support Plantronics headsetsĬustomize the experience of your Plantronics audio device The software enhances the user experience by providing valuable information about the state of their Plantronics audio device, such as mute and battery status, easily visible at the bottom of the desktop. Users can customize their ringtone and ring location, configure presence updates, and more. Plantronics Hub for Windows, is part of the Plantronics software portfolio, is a client application that allows users to control the settings on their Plantronics audio device.
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